Weve not long completed our latest customer survey and have been speaking to customers whod bought packaging from us between January and March this year.
Its important for us to check in regularly with our customers as their feedback helps shape our business, and the products and services we offer. So, here are our Q1 2018 customer survey results
Our Net Promoter Score is 85
Our Net Promoter Score means that our customers are highly likely to recommend us to their friends, family and other businesses. The score has increased by 17 points since Q4 2017, which is great news. Net Promoter Score is measured on a scale of -100 to 100 and for business to business company like ours, average scores are around 20-30.
Why would our customers recommend us?
Service continues to be the main reason our customers would recommend us to other businesses. Our patent staff, who are always happy to help you are key to this service offering.
To check our which of our representatives covers your area, click here to view our account management service information.
How have we been meeting our customers' needs?
97% of our customers say were meeting their needs extremely or very well which is great to hear. Some of the comments customers sent us included:
After working with Network Packaging for 10 years, our relationship has developed into a partnership, rather than just a customer/supplier interaction
Jonathon, Creativity
Network Packaging offer great service, easy and quick ordering and fast delivery. Everything you want from a supplier! The team provided honest product advice when we initially set up our account too.
Michelle, Stargazer
What do you think of our products?
In this survey, our customers described our products as reliable, good value and unique. Over 75% of customers rated our packaging as very high quality too!
If youve got something to say, let us know!
If you have any feedback or need any help with your packaging feel free to get in touch. Simply call 01902 496 666, email us or complete our contact form to book some time with us.